User feedback for PMS and PMCF, collected and documented in a structured way
You need feedback from people who use your device in everyday care: physicians, nurses, therapists, patients. Whether they come from your own pool, from partner networks or from the TechNurse network, TechNurse obtains consent, signs contracts, pays at Fair Market Value and gives you traceable documentation. What is collected is defined by you or your regulatory partner.
From data collection plan to documented feedback
Three ways to reach your users, one process
You decide where participants come from. Contracts, compensation and documentation work the same way in every case.
Bring the users you already know
Customer contacts, user registries, your network of clinicians and KOLs. You invite them, TechNurse handles identity checks, contracts, compensation and records, under your brand if you like.
Explore network managementReach members of networks and associations
Professional associations, practice networks, patient organisations and agencies open your project to their members or participants. Each partner decides per project whether to forward it.
How network partnerships workFill gaps or recruit the whole group
Identity-verified healthcare professionals of all professions as well as patients and family caregivers. We fill what your pool cannot cover, or recruit everyone.
Check your target groupCombine them in one project, for example your existing customers plus users from hospitals that do not buy from you directly.
Example: user survey on an infusion system on the market
An illustrative walkthrough: 30 ICU nurses in Germany and Austria give feedback on an infusion system that has been on the market for two years. Part of the group comes from the manufacturer's user network, the rest from the TechNurse network. Numbers are for pricing only.
Project set up, cost estimate approved
Target group, countries and format are entered in the target group calculator. Two people at TechNurse review the project before any invitation goes out. The manufacturer's questionnaire and interview guide are attached to the project.
Target group confirmed, invitations sent
The manufacturer invites its own contacts via a dedicated link, while the invitation runs in the TechNurse network in parallel. Everyone answers the same screening on actual use of the device or device category.
Participants verified and confirmed
Every participant passes the identity check and signs contract and consent digitally, whatever the source. The client approves the final line-up in the platform.
Data collection in the client's tool
The questionnaire runs in the client's survey tool, the interviews in its video tool. TechNurse coordinates reminders and rescheduling. No-shows are replaced free of charge.
Participants paid, documentation exported
Compensation is paid out per participant at Fair Market Value, as a freelance fee or via short-term employment where applicable. Participation, consents and payments are exported for the client's file, with the source marked per participant.
Want to price your own project? Describe your target group and format in the calculator.
Open the target group calculatorWhat you receive for your records
- Participant list with profession, work area, country, source and identity check confirmation, pseudonymised if you need it
- Consent forms and contracts per person
- Compensation per person with rationale based on our Fair Market Value methodology
- Proof of participation and date
Analysis and assessment within your PMS or PMCF process stay with you or your regulatory partner. On request, we match you with partners through Service Partner Matching.
Frequently asked questions
Can we include our own customers and users?
Yes. You invite your contacts, TechNurse handles identity checks, contracts, compensation and documentation. Compensation follows our Fair Market Value methodology here too and never depends on purchases or results.
Can we combine our own pool with the TechNurse network?
Yes, in one project. We fill whatever your pool does not cover, such as further countries, professions or institutions.
Who decides which data is collected?
You or your regulatory partner. We run your questionnaire or guide and document the sessions.
Can you find users of our specific device?
Yes, we screen for use of your device or device category. The target group calculator shows before you commit whether enough people can be found.
Can patients take part?
Yes, patients and family caregivers are part of the network. Health data needs its own legal basis and consent, which we obtain along with the rest.
How are participants paid?
By time and qualification, based on our Fair Market Value methodology, never linked to results, prescriptions or purchases.
Can we survey the same people again later?
Yes, for recurring surveys we re-invite the same participants if they agree.
Is this a clinical trial?
No. Clinical trials with an investigational product or protocol-determined treatment are currently not part of our offering. Observational studies follow the rules of our project review.
Make user feedback predictable.
Describe your target group in the calculator and see right away whether we can find them and roughly what it costs. Already have your own pool? Talk to us about network management.