Medical assistants in the emergency department
Who they are, what they do and which devices they use: a research-based profile for recruiting this target group for MedTech and pharma projects.
Overview
Medical assistants are trained for assisting, organisational and administrative tasks and also work in hospitals. In the emergency department they look after patients before, during and after treatment and inform them about the next steps. They assist with examinations and treatments and help in emergencies. Their tasks include documenting treatment processes, recording billable services and organising workflows. In doing so they work with information and communication systems and observe data protection and data security. Hygiene measures are also part of the occupational profile.
Profession by country
Fields of use and typical tasks
Notaufnahme
Evidence from: DE, CH
- Record personal data at registration, including insurance card, referral, medication list and medical ID cards
- Act as first point of contact for patients and relatives and refer them to the responsible units
- Maintain administrative admission data and process treatment and optional service contracts
- Handle billing and correspondence with patients
- Perform blood sampling, ECG diagnostics and wound care
- Prepare, assist with and follow up diagnostic and therapeutic measures
Specializations
Devices and systems they use
Who they work with
- Emergency department nurses
- Emergency department physicians
- Emergency medical services
Frequently asked questions
Who records patient data in the emergency department?
In administrative admission, medical assistants register emergency patients and maintain their data in the hospital information system.
Which systems does the group work with?
With information and communication systems, in the emergency department with the hospital information system, observing data protection and data security.
Are they involved in billing?
Yes, they document treatment processes, record services provided and prepare billing-relevant documents.
Whom do they coordinate with?
With nursing staff, physicians and emergency medical services; they are also the contact person for patients and relatives.
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Related target groups
Same work area
Same specialty
Sources
- Medizinische Fachangestellte / Medizinischer Fachangestellter (Ausbildungsberuf), Berufesuche, Bundesinstitut für Berufsbildung (BIBB) (DE)
- Medizinische Fachangestellte (m/w/d) für die administrative Aufnahme für unsere Zentrale Notaufnahme, St. Josefskrankenhaus Heidelberg (Stellenanzeige über medi-karriere.de) (DE)
- Zentrale Notaufnahme (Patientenflyer), St. Franziskus-Hospital Ahlen (DE)
- MFA (w/m/d) ZNA, Stellenausschreibung 042-24, Klinikum Itzehoe (veröffentlicht über die Ärztekammer Schleswig-Holstein) (DE)
- Medizinischen Fachangestellten (m/w/d) für die Administration der Zentralen Notaufnahme, Cellitinnen Severinsklösterchen Krankenhaus der Augustinerinnen, Köln (Stellenanzeige über medi-karriere.de) (DE)
- MPA oder Fachfrau/Fachmann Gesundheit Notfallzentrum 40-80%, Luzerner Kantonsspital (Stellenanzeige über jobup.ch) (CH)
- MPA oder FAGE an der Notfallporte, Kantonsspital Baselland (Stellenanzeige über medi-karriere.ch) (CH)
- Teamleiterin / Teamleiter Empfang Notfallzentrum, Kantonsspital Winterthur (Stellenanzeige über jobup.ch) (CH)
- Emergency Department Assistant, Massena NY, Rochester Regional Health (St. Lawrence Health, Massena Hospital) (US)
- Certified Medical Assistant (CMA/RMA), Emergency Department CFH, Carle Health (Stellenanzeige auf CareerBuilder) (US)